jaya 999 Responsible Gaming

1 Our Commitment to Responsible Gaming

jaya 999 is Bangladesh's most trusted online casino and sports betting platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and beyond. While we are proud to offer a wide range of cricket betting markets, live casino games, and slot titles, we recognise that gambling carries inherent risk — and that for a small proportion of players, that risk can escalate into a serious problem.

Our Responsible Gaming programme is not an afterthought. It is woven into the fabric of how jaya 999 operates. We invest in detection technology, train our customer support agents to recognise signs of gambling harm, and give every player access to a full suite of self-management tools — free of charge, available at any time, and effective immediately upon request.

Gambling should be entertaining. It should be a leisure activity that you choose to engage in freely, within a budget you are comfortable losing, without pressure and without negative consequences to your financial wellbeing, relationships, or mental health. If gambling ever stops meeting that description for you, jaya 999 is here to help — not to judge.

2 Age Restriction & Verification

The legal and ethical minimum age to gamble on jaya 999 is 18 years. This is a strict, non-negotiable requirement that applies to every player regardless of location within Bangladesh. Players aged under 18 are strictly prohibited from registering an account, making any deposit, accepting any bonus, or placing any wager on our platform.

How We Verify Your Age

jaya 999 employs a multi-layer age verification process. At registration, all players are required to declare their date of birth and confirm they are aged 18 or over. Before processing a first withdrawal, every account must pass our Know Your Customer (KYC) verification process, which requires submission of:

• A valid government-issued National Identity Card (NID), passport, or driving licence showing date of birth
• A selfie photograph for facial-match verification against the submitted document
• Proof of payment method (bKash, Nagad, Rocket, or Upay account screenshot showing the registered mobile number)

Any account where age verification cannot be completed, or where we have reasonable suspicion of underage access, will be suspended immediately pending investigation. Any funds deposited by an underage player will be refunded to the original payment source after verification, and the account will be permanently closed.

Protecting Minors in Your Household

If you share a device with younger family members — particularly children or teenagers — we strongly recommend using device-level parental controls to restrict access to gambling websites. Free parental control tools are available for all major operating systems (Android, iOS, Windows, macOS). Never share your jaya 999 login credentials with anyone, including family members.

3 Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person's gambling behaviour causes significant harm to themselves or those around them. It can affect anyone, regardless of income, education, or background. The key difference between recreational gambling and problem gambling is the loss of control: the inability to stop despite wanting to, and the continuation of gambling in the face of growing negative consequences.

The following warning signs may indicate that gambling has become a problem. They are not a clinical diagnosis, but if you recognise several of these patterns in your own behaviour, we encourage you to reach out for help.

4 Deposit & Spending Limits

One of the most effective tools for staying in control of your gambling is setting a hard limit on how much you can deposit over a defined time period. jaya 999 allows every registered player to set daily, weekly, and monthly deposit limits at any time, directly from their account settings panel.

Once a deposit limit is set, it takes effect immediately. If you choose to increase a limit, the change will only take effect after a 7-day cooling-off period — this delay is designed to protect you from impulsive decisions made in the heat of the moment. Reducing a limit, however, is always immediate with no waiting period.

Available Limit Options

How to Set Your Limits

1. Log in to your jaya 999 account and navigate to Account Settings.
2. Select the Responsible Gaming tab from the left-hand menu.
3. Choose Deposit Limits or Loss Limits from the available options.
4. Enter your preferred limit amount in Bangladeshi Taka (৳) and select the time period (daily, weekly, or monthly).
5. Confirm the change — your limit is active immediately for reductions. For increases, a 7-day review period applies automatically.

5 Session Time-Out Tools

In addition to deposit and loss limits, jaya 999 provides session management tools that help you control how long you spend on our platform in a single sitting. Long, uninterrupted gambling sessions are one of the most common risk factors associated with problem gambling. Our time-out tools are designed to break the cycle and bring awareness to the time you are spending.

Reality Check Notifications

The Reality Check feature sends you a pop-up notification at regular intervals during a gaming session, reminding you how long you have been playing and how much you have wagered and won or lost during that session. You can set Reality Check intervals from as short as 15 minutes up to 2 hours. Each notification requires your acknowledgement before the session continues, giving you a genuine moment of pause and reflection.

Session Time Limits

You can set a maximum session duration for your jaya 999 account — for example, a limit of 60 minutes per day of active gameplay. Once this limit is reached, you will be automatically logged out and will not be able to log back in until the next calendar day (Bangladesh Standard Time, BST UTC+6). This is particularly effective for players who find it easy to lose track of time during live casino or cricket betting sessions.

Temporary Cool-Down Periods

If you need a short break from gambling without committing to a full self-exclusion, jaya 999 offers temporary cool-down periods of 24 hours, 48 hours, or 7 days. During a cool-down period, your account is suspended and you cannot log in, deposit, or place any wagers. Cool-down periods take effect immediately and cannot be cancelled once activated. At the end of the period, your account is automatically restored to normal access.

6 Self-Exclusion

Self-exclusion is the most powerful player protection tool available at jaya 999. When you self-exclude, your account is fully suspended for the duration you choose. You will be unable to log in, make deposits, place bets, or access any part of the jaya 999 platform during the exclusion period. Any pending withdrawals at the time of self-exclusion will be processed to your registered payment method.

Self-Exclusion Periods

jaya 999 offers the following self-exclusion durations. Choose the period that best reflects the level of break you need:

• 1 Month — suitable for players who want a meaningful break to reassess their relationship with gambling
• 3 Months — recommended for players who have recognised several warning signs of problem gambling
• 6 Months — for players who have sought external support and want an extended period of enforced abstinence
• 1 Year — for players who need a longer-term break to fully address a gambling problem
• Permanent Exclusion — for players who wish to close their account indefinitely with no option to reopen it

Self-exclusion periods shorter than 6 months cannot be reversed once activated. For periods of 6 months or longer, a mandatory 7-day review period applies before reinstatement can be considered — and only after the full exclusion period has elapsed. Permanent exclusion is irreversible.

How to Request Self-Exclusion

1. Log in to your jaya 999 account and go to Account Settings → Responsible Gaming.
2. Select Self-Exclusion from the available tools.
3. Choose your preferred exclusion duration from the list above.
4. Confirm your identity with your registered email address or mobile number.
5. Submit the request — your account will be suspended within 24 hours, usually within minutes.

Alternatively, you may request self-exclusion directly through our 24/7 live chat support or by emailing [email protected] with the subject line "Self-Exclusion Request". Our support agents are trained to handle these requests with sensitivity and without delay.

What Happens During Self-Exclusion

• Your account is immediately suspended — you cannot log in or access any games or markets
• All promotional and bonus communications are halted for the duration of the exclusion
• Any scheduled deposits or automatic top-ups are cancelled
• Pending withdrawal requests are processed to your registered payment method (bKash, Nagad, Rocket, or Upay)
• Your account data is retained securely in accordance with our Privacy Policy
• You will not receive any marketing emails, SMS messages, or WhatsApp notifications during the exclusion period

7 Support & Help Resources

If you feel that gambling is negatively affecting your life — or the life of someone you care about — please know that help is available and that reaching out is a sign of strength, not weakness. jaya 999's Responsible Gaming support team is trained to listen without judgement and to connect you with the right resources.

Whether you need to talk through your concerns, activate a protection tool, or simply take a break, our team is here for you around the clock, every day of the year — Bangladesh Standard Time (BST, UTC+6).

External Help Organisations

jaya 999 encourages players to seek help from independent organisations if they feel their gambling has become a problem. The following organisations provide free, confidential support for individuals and families affected by problem gambling. Contact details are shown as plain text only — please copy them manually.

Advice for Family Members

Problem gambling does not only affect the person gambling — it affects partners, parents, children, and close friends too. If someone in your household is gambling excessively and you are concerned, the following steps can help:

• Speak openly and calmly about your concerns — avoid accusatory language and focus on specific behaviours you have observed
• Contact jaya 999 support on behalf of the player to discuss options — our agents can advise on what steps can be taken with the player's consent
• Use device parental controls to restrict access to gambling websites on shared devices
• Seek support for yourself through organisations like Gam-Anon, which provides free peer support for families of problem gamblers
• Contact the National Institute of Mental Health (NIMH) in Dhaka for professional referrals to gambling counselling services in Bangladesh

8 Player Tools Summary

Below is a complete summary of all responsible gaming tools available to jaya 999 players. All tools are free, available at any time, and accessible via your Account Settings panel or through our 24/7 support team.